Aditya Birla Capital, the financial solutions arm of the renowned Aditya Birla Group, has proudly unveiled OneVerse, a virtual metaverse lounge designed as a replica of its physical branch. Breaking new ground in the Indian non-banking financial industry, Aditya Birla Capital is one of the first companies to introduce a virtual branch within the metaverse.
The lounge enables Aditya Birla Capital customers to explore a wide range of solutions related to Protecting, Investing, Financing, and Advising anytime, anywhere by walking through the virtual lounge and interacting with interactive elements within the space. Additionally, the lounge offers customers several digital aids and convenient access to digital self-service channels, including a user-friendly WhatsApp bot, that can be accessed by clicking on posters around the virtual lounge or by scanning a QR code.
This cutting-edge lounge offers users a truly immersive experience that users can access through Aditya Birla Capital’s website or mobile app or by using the Oculus VR headset – and it will also be accessible using Apple Vision Pro early next year. Within this virtual lounge, customers can use their fully customizable avatar to interact with their agents in an environment which replicates the physical branch experience to make customers feel comfortable in familiar surroundings.
Hexaware, a trusted technology partner renowned for its cutting-edge solutions, was instrumental in the creation of this transformative initiative. Ravi Vaidyanathan, President & Global Head – Financial Services at Hexaware, expressed his delight, stating, “Aditya Birla Capital is at the forefront of digital innovation. We are privileged to collaborate with them in delivering this extraordinary spatial computing experience to their customers.”
The partnership between Aditya Birla Capital and Hexaware is set to transform the financial services industry by seamlessly blending the potential of the metaverse with extraordinary customer experiences.