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Consultant - Management and Audit

Antoine G. Semaan

Antoine G. Semaan is Knowledge Innovations’ leading Management and Audit Consultant/Trainer.

Experience & Activities

 

His major areas of expertise include Quality/Performance Management: ISO 9001, Balanced Score Card (BSC, KPIs); Customer Satisfaction Measurement Process, Customer Complaints Management; Quality Infrastructure (Standardization, accreditation, laboratories, market surveillance, inspection, and conformity assessment); Trade/Technical Regulations: WTO Technical Barriers to Trade (TBT)Agreement, and “EU New & Global Approach”; General Management: Public & Private Sectors; Process Mapping & Improvement in Manufacturing/Assembly, especially in the auto industry.